As Chief Operating Officer, Tim Short is responsible for ensuring KeyedIn customers not only successfully implement KeyedIn software, but also that they achieve their long-term business objectives and form a lasting partnership with the KeyedIn team. In executing those responsibilities, Tim leads teams of experienced sales managers, services consultants, support technicians, training and education practitioners, and customer success managers.
Tim brings 20+ years of executive leadership, project, portfolio and customer success management experience to KeyedIn. Having led global, cross-functional project management offices (PMOs) at businesses such as Twinlab and CHG Healthcare, Tim has a keen sense of the struggles IT and portfolio management leaders face in fulfilling their demanding roles. With that knowledge and experience, Tim has been instrumental in growing the KeyedIn sales and customer experience organization into a world-class team of PPM domain experts who are deeply invested in the success of KeyedIn customers.
Prior to KeyedIn, Tim held leadership positions in customer experience, professional services and portfolio management at Workfront, CHG Healthcare, Twinlab and Robert Half International. Tim studied business at The University of Utah and holds a master’s certification in project management from Villanova University.