For many IT leaders, effectively managing the combination of short-duration help desk requests in an IT Service Management (ITSM) system and longer-term strategic projects in Project Portfolio Management (PPM) software can be a disjointed process that creates challenging visibility gaps. Understanding exactly how much effort is being expended on certain initiatives and just how utilised key resources actually are can become a time-consuming, manual effort with little precision.
- Integrating KeyedIn Projects with ITSM software like Cherwell eliminates those blind spots
- This integration allows users to seamlessly orchestrate service requests into their portfolio of projects managed in KeyedIn
- KeyedIn Projects remains the key system to report all project-related and non-project-based work for capture, approval, and management
- How it works - Integration between KeyedIn Projects and Cherwell is achieved through connectors, process alignment and data mapping.
In organizations where all or a portion of the project portfolio is defined by sales-related efforts – such as the sale of technology products with associated implementation services – forecasting, capacity planning and project creation can be a complex, time-consuming and often inaccurate process. With limited visibility into the sales cycle tracked in the customer relationship management (CRM) system, portfolio managers can struggle to understand the impact of future demand, and even frequent status reports can become outdated in minutes. The union of KeyedIn Projects and a CRM system like Salesforce eliminates the guesswork by bringing key sales data into the project portfolio management (PPM) system as it happens.Learn More